Refund Policy
1. Who handles refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds, withdrawals, and payment questions are processed by Paddle. This seller policy sits alongside the Paddle Refund Policy and the Paddle Buyer Terms. If a mandatory consumer law gives you a stronger right, that right applies. We do not refuse lawful refunds, and we do not refuse refunds that Paddle requires.
2. Our 30-day money-back guarantee
If you change your mind, you can request a refund within 30 days of the transaction date (the date Paddle charged you). This 30-day money-back guarantee applies to:
- a one-time Pro license; and
- a Pro+ subscription payment, including the first payment and, unless the law says otherwise, a renewal charge, counted from that charge’s transaction date.
If we approve the refund (or if a statutory withdrawal right applies), you will be refunded the amount you paid for that transaction, and access to the paid features covered by that purchase will end.
This 30-day window is our money-back guarantee, the period Paddle recommends. Local law may give you additional rights, including a 14-day statutory withdrawal right for many EU, EEA, and UK consumers. Those rights are explained in Paddle’s Refund Policy. Where a statutory right is broader than this policy, we follow the statutory right.
3. How to request a refund
Please request the refund from Paddle:
- visit paddle.net and choose the option to request a refund; or
- use the support or “manage transaction” / “manage subscription” link in your Paddle receipt or customer portal.
You can also email us at support@crispmill.com and we will help you reach Paddle. We cannot process card refunds ourselves, because we never receive your card details.
If the refund is approved, Paddle typically returns it to the original payment method. Paddle’s Refund Policy describes how long that return takes. For withdrawals, Paddle often pays it within 14 days of the request. That timing is Paddle’s processing time, separate from the 30-day window above.
4. Subscription cancellation (separate from a refund)
You may cancel a Pro+ subscription at any time, even after the 30-day money-back window. Cancellation takes effect at the end of the current billing period, and you will not be charged again. Cancel in the Paddle customer portal or via paddle.net.
Canceling stops future charges. It is not automatically a refund of the period already paid, unless you also request a refund within the window above or a legal right applies.
5. Product problems
If the product is not as described, is faulty, or has a persistent technical problem that we cannot reasonably fix, contact us first at support@crispmill.com. If we cannot resolve it, contact Paddle as described above. In those cases we will support a refund in line with applicable consumer law, which may apply even after 30 days.
6. Abuse
Refunds may be refused where there is evidence of fraud, refund abuse, or other manipulative behavior, except where the law does not allow us or Paddle to refuse.
7. Changes
We may update this policy from time to time. The version in effect on the transaction date applies to that purchase, unless a later version is more favorable to you or the law requires otherwise. If we change this policy, we will post the update here and notify Paddle as required.
8. Contact
Seller: David Mendez, trading as Crispmill, Buenos Aires, Argentina.
Email: support@crispmill.com
Paddle buyer support: https://paddle.net